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THREE · TELECOMMUNICATIONS

From customer journeys to a connected platform.

Customer research, journey design and reusable templates for Three UK’s digital platform.

Integrated into productionFull story available privately
Three project cover

MY CONTRIBUTION

The work, in brief.

Phase 1: UX design alongside a UI designer. Phase 2: the estate audit, UX and responsive templates with the wider delivery team.

Make the structure reusable.

Translated recurring customer and content needs into page families, template rules and responsive wireframes.