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THREE · TELECOMMUNICATIONS

Customer journeys and platform design.

Customer research, journey design and reusable templates for Three UK’s digital platform.

Integrated into productionFull story available privately
Three project cover

MY CONTRIBUTION

The work, in brief.

Phase 1: UX design alongside a UI designer. Phase 2: the estate audit, UX and responsive templates with the wider delivery team.

Make the structure reusable.

Translated recurring customer and content needs into page families, template rules and responsive wireframes.